Shipping Policy
SHIPPING POLICY
At OpengoBuy, we aim to make shipping costs and delivery information clear before you place your order.
SHIPPING OPTIONS
We currently offer the following delivery options:
FREE Tracked Delivery
Free for orders of €39 or more.
Standard Tracked Delivery
€4.99 for orders below €39.
Priority Express Delivery
€9.99
Estimated delivery: 2–5 business days.
Available shipping options will be displayed at checkout based on your order and delivery destination.
NO HIDDEN SHIPPING FEES
The shipping charge shown at checkout is the amount you pay for the selected delivery method.
We do not add unexpected shipping charges after your order has been placed.
VAT & IMPORT DUTIES
Applicable VAT and import duties are included where required for orders placed through OpengoBuy.
Customers will not be asked by OpengoBuy to pay additional VAT or import duties after checkout.
If a carrier or customs authority unexpectedly requests a charge relating to your shipment, please contact our customer support team before making payment so we can review the situation.
ORDER PROCESSING
Orders are processed before being handed to the delivery carrier.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.
Please note that processing time is separate from the estimated carrier delivery time.
DELIVERY ESTIMATES
Priority Express Delivery: approximately 2–5 business days after dispatch.
For Standard Tracked Delivery and Free Tracked Delivery, the estimated delivery window may vary depending on destination and will be shown where available during checkout or in your shipping confirmation.
Delivery estimates are not guarantees and may occasionally be affected by carrier delays, public holidays, weather, or other circumstances outside our control.
TRACKING
Tracked delivery is provided for eligible orders.
After your parcel has shipped, tracking information may take some time to become active in the carrier's system.
MULTIPLE PACKAGES
Some orders containing multiple products may be shipped separately.
If your order arrives in more than one parcel, you may receive separate tracking information for each shipment.
DELIVERY PROBLEMS
If your tracking has not updated for an extended period, or you believe your parcel has been lost, please contact us with your order number.
If tracking shows Delivered but you cannot locate your parcel, please first check:
- Around the delivery location
- With household members
- With neighbors
- With the local delivery carrier
If you still cannot locate the parcel, contact our support team for assistance.
ADDRESS ACCURACY
Customers are responsible for entering a complete and accurate shipping address at checkout.
If you notice an error, please contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
Additional shipping charges may apply if an order needs to be resent because an incorrect or incomplete address was provided.
CONTACT
For shipping questions, please contact: