Customer Care

CUSTOMER CARE

We're here to help when something doesn't go as expected.

If there is an issue with your order, our support team will review the situation and help guide you through the appropriate next steps.

DAMAGED ITEM

If your item arrives damaged, please contact us as soon as possible.

Please provide your order number, photos of the item, photos of the packaging, and a short description of the damage.

Our support team will review the information and advise you according to our Return & Refund Policy.

WRONG ITEM

If you received a product that is different from what you ordered, please contact us with your order number and photos of the item received.

Where possible, please also include a photo of the shipping label.

We will review the order and help arrange the appropriate next step.

MISSING ITEM

If your order contains multiple items and something appears to be missing, please first check whether your order was shipped in more than one parcel.

Review your shipping confirmation email and tracking information, as some orders may arrive separately.

If an item is still missing after all parcels have been delivered, contact our support team with your order number.

DELIVERY ISSUE

If tracking shows that your parcel is delayed or has stopped updating, please allow reasonable time for the carrier to refresh its tracking information.

If there has been no meaningful update for an extended period, contact us and we will help review the shipment.

If tracking shows Delivered but you cannot locate the parcel, please check around your delivery location, with household members, neighbors, and the local carrier before contacting support.

INCORRECT ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error before your order has shipped, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has already been dispatched.

Additional shipping charges may apply if reshipment is required because of an incorrect or incomplete address.

30-DAY RETURNS
Return requests can be submitted within 30 days of delivery.

For change-of-mind returns, customers are responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us with your order number and supporting photos so we can review the issue and provide the appropriate resolution.

REFUNDS

Approved refunds are issued according to the terms described in our Return & Refund Policy.

Once a refund has been processed, the time it takes to appear in your account may depend on your bank, card issuer, or payment provider.

NEED HELP?

If you're unsure which option applies to your situation, contact our support team.

Email: support@opengobuy.com

Please include your order number whenever possible so we can assist you more efficiently.