Return & Refund Policy
RETURN & REFUND POLICY
We want you to have clear information about returns and refunds before purchasing.
30-DAY RETURN PERIOD
You may request a return within 30 days of receiving your order.
Return requests submitted after the 30-day period may not be accepted.
RETURN ELIGIBILITY
To be eligible for a return, the product should generally be:
- In substantially the same condition as received
- Complete with included accessories or components
- Returned with the original packaging where reasonably possible
- Accompanied by proof of purchase or an order number
Certain products may be subject to additional return restrictions for hygiene, safety, or other reasons where permitted by applicable law.
CHANGE-OF-MIND RETURNS
If you decide you no longer want an item, you may request a return within the 30-day return period.
For change-of-mind returns:
The customer is responsible for return shipping costs.
Original shipping charges are generally not refundable unless required by applicable law.
We recommend using a trackable return method.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
Please provide:
- Your order number
- Photos or video showing the issue
- Photos of the packaging where relevant
Once reviewed, we may offer an appropriate resolution such as a replacement, refund, or other remedy in accordance with the circumstances and applicable consumer law.
Where we confirm that the product was damaged, defective, or incorrectly supplied, we will provide instructions regarding the return and any applicable return shipping arrangements.
MISSING ITEMS
Some orders may be delivered in multiple packages.
Before reporting a missing item, please check your shipping confirmation and all available tracking information.
If all parcels have been delivered and an item is still missing, contact our support team.
HOW TO REQUEST A RETURN
Before sending an item back, please contact:
Include:
- Your order number
- The reason for the return
- Relevant photos or videos if the item is damaged, defective, or incorrect
Please do not send products to an address that has not been provided or confirmed by our support team.
REFUNDS
Once an approved return is received and reviewed, we will process the applicable refund to the original payment method.
Your bank, card issuer, or payment provider may require additional time to display the refund in your account.
NON-RETURNABLE OR EXCLUDED ITEMS
Certain items may not be eligible for change-of-mind returns where permitted by law, including products that cannot reasonably be resold for hygiene or safety reasons after opening or use.
Any product-specific restrictions should be stated on the relevant product page.
CONSUMER RIGHTS
Nothing in this policy limits any mandatory consumer rights that apply under applicable law.