Contact Us

CONTACT US

Need help? We're here for you.

Have a question about a product, your order, delivery, return, or refund?

Our customer support team is available to assist you.

ORDER QUESTIONS

If you're contacting us about an existing order, please include:

Your order number
The email address used for the order
A short description of the issue
Photos or videos, if relevant

Providing this information helps us review your request more efficiently.

PRODUCT QUESTIONS

Need help understanding a product before ordering?

You can contact us with questions about product details, available options, dimensions, specifications, usage, or availability.

DELIVERY & TRACKING

If your order has already shipped, please check your tracking information first.

Tracking updates may take some time to appear after a parcel has been handed to the carrier.

If your tracking has not updated for an extended period, contact our support team and we will review the shipment information available to us.

RETURNS & REFUNDS

If you would like to request a return or refund, please review our Return & Refund Policy before contacting support.

This helps ensure that your request includes the information needed for us to assist you.

Customer Support Channels:

📧 Email Support: Support@opengobuy.com
🕒 Response Time: We typically respond to all email inquiries within 24 business hours.
📅 Operating Hours: Monday – Friday, 9:00 AM – 18:00 PM (CET)
🌐 Languages Supported: English, German, French, Italian, Spanish

Friendly Tip: If you are contacting us regarding an existing order, please include your Order Number (e.g., #OGB1001) in your email message so our team can locate your account and assist you much faster.